As a company operating in the Middle East, Asia, Australia and New Zealand, we have an extensive range of services that can be used collectively as part of the bigger picture or selected to address specific areas of a project. These services include:
Asset Management/ Hospitality
Our role as asset managers is essentially to provide a comprehensive liaison between a client and their management team. The aim of this role is, quite simply to protect the client’s interests and enhance the overall value and Return on Investment of a given asset.
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- Monthly reviews with operator’s executive personnel on performance of the operation.
- Provide guidance with development and evaluation of the annual budget and capital expenditure.
- Evaluation of monthly operational financial statements.
- Conduct frequent site visits to monitor adherence to established standards
- Identify potential shortcomings and propose possible solutions.
- Evaluate performance of operator’s key personnel.
- Conduct continuous Sales & Marketing reviews and competitor positioning.
- Annual Capital Expenditure plan analysis
- Monthly Executive Management Report
Food & Beverage/ Restaurant Advisory
From Market research and concept development, to design, menu engineering, pricing, staffing and branding.
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- Location appraisals
- Feasibility reviews & advice on market
- Business Plan development
- Strategic planning
- Concept development & implementation
- Operations manuals & system development
- Support in development of menu and beverage selection
- Branding assistance
- Restaurant Management
- Operational assessments
- Asset Management
Pre-opening Consultancy Services
From market research and concept development, to design, menu engineering, pricing, staffing and branding.
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- Property positioning guidance
- Monitor standards of product and service
- Support management to develop pre-opening activities and operations
- Offer guidance in development of pre-opening services expense budget
- Support in establishment of procurement systems
- Manage compilation of financial projections and analysis for first year
- Assist in the recruitment of key personnel
- Guide in establishment of reservation system and pricing structures
- Review and assist with set-up and implementation of policies, procedures and operation and service standards
- Ensure smooth handover from contractor to operator/management.
Hotel Operator Selection
Over the past few years we have worked with almost all of the major international hotel management companies on a wide variety of hotel and resort projects (InterContinental, Crowne Plaza, Holiday Inn, Hyatt, Marriott, Sheraton, Moevenpick, Ritz Carlton, Four Seasons, Six Senses Hotels & Resorts, Kempinski). Our keen understanding of branding, management structure and the small print of commercial terms allows us to deliver the ideal operator on the best possible management financial terms every time.
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- Short list appropriate operators for the property
- Request proposals from selected operators
- Evaluate interested operators on key attributes
- Review and negotiate process with client’s legal council to obtain best possible terms and conditions for: MOU > Technical Services Agreement > Management Agreement.
Hospitality Advisory
OSBW extensive experience in hotel development and operations has enabled us to stay ahead of market trends and generate excellent returns for a growing list of investors. From property location to space planning, we have the knowledge and the resources to deliver the right product for the right market.
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- Review feasibility study provided by the client
- Identify local and international requirements for suggested component mix
- Develop hospitality area programme
- Review space planning to refine the building’s efficiency and operational effectiveness
- Assist client in reviewing pre-opening budget, financial forecasting, and activities of the hotel submitted by the operator/appointed management
- Participate in refining design to meet operator’s requirements, site condition and client’s interests.
- Enhance overall facilities
Client Representation
As a client representative, we offer owners a highly professional, singe channel service through which all aspects of a project are processed and appraised.
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- Assess location of proposed project
- Initiate and review feasibility studies
- Review overall concept suitability
- Identify and explore key facilities
- Oversee the planning of space
- Recommend appropriate layouts in line with the approved design concept expense budget
- Pre-qualify consultants and subcontractors
- Review tenders and recommend procurement strategy
- Value engineering and cost control
- Project coordination
- Review fit outs and conduct snagging
- Guide in the process of handing over from the contractor to the operator
- Ensure room standards are in line with mock up room layout
- Support operator with operational matters
Hospitality Business Coaching
Business coaching is all about improving all the key areas of your hospitality business. Hospitality Coaching is about providing you with the tools and the knowledge to run your business efficiently and profitably. We teach you, to implement hospitality systems and procedures giving you a clear advantage over your competitors. We will assist you to structure your business to move forward and gain the results you deserve. Our focus is to help our clients establish strength in the market place and gain an edge. With more than 30 years experience in the hospitality industry and business owners, we have extensive background in food operations and management development, and are very familiar with what keeps managers & owners up at night.
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- Increase revenue and profits
- Market the right products and image for your business
- Solve internal problems
- Set goals and continue to achieve them
- Structure your business so you feel in control
- Implement systems and procedures
- Increase Performance levels in management & team
Representative for One Step Beyond Worldwide for the Middle East & Australasia
One Step Beyond WorldWide™ was founded by John Amatt in 1983, following his participation in Canada’s first successful expedition to climb Mount Everest, 29,028 feet, the world's highest mountain. The name of the company evolved from his desire to go 'one step beyond' Everest, to take the lessons of Everest and apply them to the challenges of corporate and professional life. After more than 25 years of full-time operation, the company has evolved into an innovative educational and motivational organization, dedicated to meeting the challenges of change in the increasingly uncertain and unpredictable global business environments of the 21st century.
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- We are unique in our use of the metaphor of adventure, and its' lessons, for assisting individuals and teams to develop innovative strategies for success in the unpredictable world of the next millennium
- We partner with more Everest climbers and global adventurers than any other agency, talented communicators who share the lessons of hard-won experience in the most difficult environments on earth
- We have strong alliances with leading training organizations, who believe in our "Adventure Attitude"™ strategies for improving the 'bottom line' performance in the workplace
- Since 1983, we have made meeting planners and organizers look good by organizing over 2000 keynote presentations and leadership/team development seminars, representing audiences of more than 750,000 people, in more than 45 countries worldwide.
